Shipping policy

Shipping Policy

Card Fossil ships domestically within Australia and internationally to New Zealand and the United States. This policy explains our processing times, shipping costs, delivery estimates, and what happens if something goes wrong in transit.

Order processing time

Orders are processed and packed same-day or next business day. Orders placed on weekends or public holidays are processed on the next business day. You'll receive a confirmation email with tracking details once your order has been handed to the carrier.

Domestic shipping (Australia)

We ship within Australia via Australia Post. Shipping costs are calculated at checkout based on your order weight and delivery address, except for orders over AUD$60, which ship free.

Estimated delivery times for domestic orders depend on the service selected at checkout and your location, with regional and rural addresses generally taking longer than metro areas.

International shipping (New Zealand and United States)

We currently ship internationally to New Zealand and the United States via Australia Post International (Standard and Express services, where available). International shipping costs are calculated at checkout based on weight and destination — we do not currently offer free international shipping.

Delivery estimates shown at checkout are provided by the carrier and are estimates only. International orders can be affected by customs processing, flight availability, and local delivery conditions outside our control, so actual delivery may take longer than the estimate — this applies to Express as well as Standard services.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Card Fossil is not able to predict or control these fees, and we recommend checking your country's customs website if you'd like an estimate before ordering.

Tracking

All domestic and international orders include tracking. You'll receive a tracking link by email once your order ships — please allow 24–48 hours for tracking to update after dispatch.

Delivery issues

If your order is delayed, marked as delivered but not received, or appears lost in transit, contact us at matt@finalcreative.com.au with your order number so we can investigate with the carrier. If your item arrives damaged or faulty, refer to our Refund Policy for how to request a resolution.

Please double-check your shipping address at checkout — we are not responsible for orders that are delayed or misdirected due to an incorrect or incomplete address provided by the customer.

Contact us

Questions about shipping can be sent to matt@finalcreative.com.au.