Refund policy

Refund Policy

Card Fossil is based in Australia and ships trading card display cases, PSA graded card cases, booster pack cases, stands, straps, and replacement parts to customers. This policy explains when we offer refunds and how the process works.

Summary

Card Fossil offers refunds only for items that arrive faulty or damaged. We do not offer refunds or exchanges for change of mind, incorrect size or colour selection, or if you simply no longer want the item. In almost all cases, you do not need to return the faulty or damaged item to us — we will process your refund once we've confirmed the issue with photos.

Faulty or damaged items

If your order arrives damaged, defective, or with a manufacturing fault, you are entitled to a refund. This includes cases that arrive cracked or broken, hex screws or hardware that don't fit or function correctly, and items that are significantly different from what was ordered.

To request a refund for a faulty or damaged item:

1. Contact us within 7 days of delivery at matt@finalcreative.com.au
2. Include your order number and clear photos showing the fault or damage.
3. We will review your claim and confirm your refund, usually within 2 business days of receiving your photos.

We do not require you to return the faulty or damaged item before your refund is processed. Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Change of mind

Card Fossil does not accept returns or offer refunds for change of mind. This includes situations where you ordered the wrong colour, size, or design, no longer want the item. Please check product photos, descriptions, and variant options carefully before ordering.

Your rights under Australian Consumer Law

This policy operates alongside, and does not limit, your rights under the Australian Consumer Law. Regardless of this policy, you are entitled to a remedy — repair, replacement, or refund — if a product has a major or minor failure, is not of acceptable quality, or is not fit for the purpose it was sold for.

Frequently asked questions

Does Card Fossil accept change-of-mind returns? No. Change-of-mind returns and refunds are not offered.

Does Card Fossil refund faulty or damaged items? Yes. If an item arrives faulty or damaged, Card Fossil will refund it after reviewing photo evidence.

Do I need to send the item back to get a refund? No. In almost all cases, Card Fossil issues the refund without requiring the item to be returned.

How long does a refund take? Refunds are processed within about 2 business days of a claim being approved, and funds typically appear in your account within 5–10 business days after that.

How do I request a refund? Email matt@finalcreative.com.au with your order number and photos of the fault or damage within 7 days of delivery.

Contact us

If you have questions about this policy or an order, contact us at matt@finalcreative.com.au.